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BaseCut guide

How to cancel

Where the button is, what keeps working afterwards, and how the trial and refunds work.

Last updated: 2026-10-21

Cancel from your account page

  1. Go to arcenginetools.com/account.
  2. Sign in.
  3. Press Cancel on the BaseCut card.
  4. It tells you the date BaseCut keeps working until and asks why you are leaving - answer it or do not. Press Cancel subscription to confirm.

Your card, your invoices and your plan are all on that same page, and so is a Resume button if you change your mind before the end date.

  • There is no cancellation fee.
  • There is no notice period.

What keeps working

You keep BaseCut until the end of the period you have already paid for.

If you cancel on day 2 of a month, BaseCut does not switch off on day 2. It runs to the end of that month.

Your remaining credits stay usable for that period. They do not carry past it.

Your work is yours. Your cuts, your subclips and your sequences are in your own Premiere project on your own Mac. Cancelling does not touch them.

If you come back later, the same account picks up where it left off.

Trial and refunds

BaseCut starts with a 14-day free trial. We take your card up front and charge it on day 15. Cancel before day 15 and you pay nothing.

There are no refunds for BaseCut after the trial. Cancelling stops the next payment and you keep BaseCut to the end of the period you paid for, as above.

GenLock, Shutter and the All 3 bundle keep their 14-day full refund. The full policy is the refund policy. Questions: email support@arcenginetools.com.

Two machines, and Deactivate

Your license covers two machines. This is meant to be a laptop and a desk machine. It is not meant to be two people.

To move BaseCut to a new Mac when both seats are used:

  1. Go to arcenginetools.com/account.
  2. Find the machine you no longer edit on.
  3. Press Deactivate.

The seat is free straight away. Activate the new Mac immediately.

Deactivate removes that machine from the list. It does not block it. If you deactivate the wrong machine, just activate it again. Nothing is lost and it does not cost you a seat.

If you need more than two seats for a team, email us. There is no team plan yet, so it will be a conversation and not a button.

Still stuck

Email support@arcenginetools.com and you get a reply from a person within one business day. Include the diagnostics block from the panel if you can reach it.

Back to support